FAQ

Frequently Asked Questions

Shipping

Q: How long does shipping take?
A: Standard shipping takes 5–10 business days within Canada and 7–14 business days for international orders. Express shipping options are available at checkout.

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders as part of our Grand Opening celebration. Stay tuned for our ongoing promotions.

Q: Do you ship internationally?
A: Yes, we ship to the US, Canada, and select EU countries. Shipping rates and delivery times vary by destination.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused, unopened products in their original packaging. Please contact us to initiate a return.

Q: Can I exchange a product?
A: Yes, exchanges are accepted within 30 days of purchase. Please reach out to our customer support team and we will be happy to assist you.

Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage and we will arrange a replacement or refund promptly.

Products

Q: Are your products cruelty-free?
A: Yes, all products at Glow Ritual are cruelty-free. We are committed to clean, ethical beauty.

Q: Are the products suitable for sensitive skin?
A: Many of our products are formulated for sensitive skin. We recommend reviewing the ingredient list on each product page and performing a patch test before full application.

Q: How do I know which products are right for me?
A: Each product page includes detailed descriptions, key ingredients, and skin type recommendations. If you need further guidance, feel free to contact us.

Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a seamless checkout experience.

Q: Is my payment information secure?
A: Absolutely. Our store is powered by Shopify, which uses industry-leading encryption and security standards to protect your payment information.

Q: Can I use a discount code?
A: Yes! Enter your discount code at checkout. Only one discount code can be applied per order.