FAQ

Frequently Asked Questions

Shipping

Q: How long does shipping take?
A: To guarantee the absolute best quality and freshness of our products, we ship everything directly from Korea rather than keeping them in local warehouses.

Depending on your country's customs and postal services, delivery typically takes between 4 to 17 business days. We appreciate your patience as we bring the best of K-Beauty straight to your doorstep!

Q: Do you offer free shipping?
A: Yes! We offer free shipping on all orders as part of our Grand Opening celebration. Stay tuned for our ongoing promotions.

Q: Do you ship internationally?
A: Yes, we ship to the US, Canada, and select EU countries. Shipping rates and delivery times vary by destination.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused, unopened products in their original packaging. Please contact us to initiate a return.

Q: Can I exchange a product?
A: Yes, exchanges are accepted within 30 days of purchase. Please reach out to our customer support team and we will be happy to assist you.

Q: What if my order arrives damaged?
A: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage and we will arrange a replacement or refund promptly.

Products

Q: Are your products cruelty-free?
A: Yes, all products at Glow Ritual are cruelty-free. We are committed to clean, ethical beauty.

Q: Are the products suitable for sensitive skin?
A: Many of our products are formulated for sensitive skin. We recommend reviewing the ingredient list on each product page and performing a patch test before full application.

Q: How do I know which products are right for me?
A: Each product page includes detailed descriptions, key ingredients, and skin type recommendations. If you need further guidance, feel free to contact us.

Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a seamless checkout experience.

Q: Is my payment information secure?
A: Absolutely. Our store is powered by Shopify, which uses industry-leading encryption and security standards to protect your payment information.

Q: Can I use a discount code?
A: Yes! Enter your discount code at checkout. Only one discount code can be applied per order.